Last updated: 21 July 2026
We want you to feel the full audit was worth paying for. This page explains exactly what you're buying, when we refund, and how to ask - in plain English.
1. What you are buying
The Instly Scout Full AI Visibility Audit is a one-time digital product: a report generated for a specific website at a specific point in time, delivered immediately after payment (online, as a PDF-ready version, and by email). There is no subscription and no recurring charge.
2. Our 7-day satisfaction guarantee
If you are not satisfied with your report, contact us within 7 days of purchase and we will refund it in full. You do not need to justify the request in detail - simply tell us the report did not deliver what you expected, and we will process the refund.
We ask for one thing in return: a sentence about what fell short. It is the fastest way for us to improve the product.
3. Situations we always refund
- The report never arrived. If payment succeeded but no report was unlocked or delivered, we refund in full - or, if you prefer, deliver the report and let you decide.
- Duplicate payment. If you were charged twice for the same scan, we refund the duplicate immediately.
- A failed or incomplete audit. If the report is materially broken - missing sections, corrupted output, or analysis of the wrong website - we refund in full or regenerate it, your choice.
- Unauthorised charge. If you did not authorise the payment, contact us and we will investigate and refund where appropriate.
4. What we generally do not refund
Because the report is delivered instantly and in full, we may decline refund requests made more than 7 days after purchase, or where the same website has been repeatedly purchased and refunded. We also cannot refund on the basis that you disagree with the score itself - the audit is an assessment tool, and a low score is information, not a defect.
5. How to request a refund
Email [email protected] from the address you used at checkout, with the website that was audited. That is all we need to find your purchase.
We aim to acknowledge every request within one business day and to process approved refunds within five business days. Refunds are returned to the original payment method via our payment processor, Stripe. Depending on your bank or card issuer, the funds may take a further few days to appear.
6. Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you. Customers in the UK and EU normally have a 14-day right to cancel distance purchases; for digital content delivered immediately, that right ends once delivery begins with your consent, which you give at checkout. Our 7-day satisfaction guarantee above is offered in addition to - and independently of - any statutory right, and we will always honour whichever gives you the better outcome.
7. Implementation and other services
Implementation work and other services are quoted and agreed separately before any work begins; the terms of that engagement govern cancellation and payment for those services, not this policy.
8. Contact
Questions about a payment, a refund, or this policy: [email protected]. Instly Scout is a product of Instly Technologies (Instly Co., Ltd., Thailand; Instly Group OÜ, Estonia).